Frequently Asked Questions
Everything you need to know about your Saint Valentine experience.
What materials are used in Saint Valentine jewellery?
We pride ourselves on using high-quality materials, including 925 sterling silver, 14k and 18k gold plating, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewellery to prevent tarnishing?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewellery in a cool, dry place, preferably in the original Saint Valentine pouch provided.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer a warranty on your products?
Yes, all Saint Valentine pieces come with a 6-month manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.
Can I track my shipment after it has been dispatched?
Once your order is on its way, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery's progress in real-time.